I've just thought of a way to address the issue at Bedford Park; a yuppiefied campaign aimed at Brenda. For example, a memo titled "Communicate - Don't Hate" could be directed toward the employees in buildings 44 & 45 (where we go), addressing the fact that we have differences that need to be addressed, to the mutual benefit of both parties. There should also be a "FYI" memo about our North Cove customer's policy and our circuit from North Cove to Waukegan to Bedford Park. Why are you rejecting trailers that our North Cove customer has already approved? This should all be in cheerful corporate jargon i.e. "let's work together to resolve this crisis"